Frequently Asked Questions
Below are some of the most frequently asked questions. Please click on the question to reveal the solution to your query
- Online - Simply add the items to your basket and follow the online check
- Over The Phone - Call us at 01905 887667 and we process this for you.
- By Email - Send us an email to firstname.lastname@example.org
We accept the following forms of payments.
- Credit and Debit Cards
- Bank Transfer / BACS payment
All of the above payment types are supported on our online shop, just choose the required type at check. Please note that payment must have cleared before goods can be despatched.
Standard delivery charges apply and are based on the weight of the item ordered. Charges will be shown in the Final Checkout page.
For next day, same day or international delivery charges please call us on 01905 887667 or email us at email@example.com
Yes. We can ship both parcels and pallets of goods across Europe. please call us on 01905 887667 or email us at firstname.lastname@example.org
Yes if goods are in stock. We are based in Droitwich, close to junction 5 of the M5 motorway. Please choose ‘Collect in person’ as the delivery option when going through the checkout process, or alternatively call on 01905 887667 to arrange a collection.
Yes, just email us at email@example.com to ask and we’ll send one over.
Yes, we send a VAT receipted invoice automatically to your email address provided shortly after dispatch. Please ask if you would like additional copies sent to another email or postal addresses.
Please contact a member of our sales team and we will help guide you in selecting the right product for your application.
We take every effort to ensure that your products arrive in good condition. If there is a problem, please call us on 01905 887667 and we will gladly help to resolve the issue.
If you wish to leave notes regarding the delivery, you can do this using the ‘special instructions’ box during the Checkout process. If there is a problem with any of this, we will call you to discuss the options.